Overview




This is a career-defining opportunity to be a part of a fast-growing tech company that is successfully implementing a key piece of the world’s blockchain infrastructure that will power the digital agreements of the future.

As our first Head of Customer Success, you will build and lead a high-performing team while also being front and centre with our customers to help expand their use of Chainlink services.

You will be instrumental in defining the strategic direction and operational strategies for how Chainlink connects product value to customer outcomes, working with the most exciting blockchain projects in the space to build a decentralized future together.

 

Your Impact

  • Work closely with our senior management team, taking responsibility for the overall customer success strategy
  • Build and lead a world-class customer success team
  • Develop and implement the policies and processes for measuring and managing customer success activities across all functional areas
  • Develop new strategies and techniques to improve the quality and breadth of services we provide to customers and the value they get from Chainlink
  • Work with cross-functional counterparts to solve customer problems, as well as to improve our service offerings and the overall customer experience

 

Requirements

  • Experience in leading a successful customer service team for a highly technical product
  • Ability to influence and communicate with C-suite/VP level stakeholders
  • Experience working in a fast-paced (preferably startup) environment
  • Critical and analytical thinker; with a strong focus on operational excellence and quality management using data and metrics, both qualitative and quantitative
  • Passion for identifying, coaching and mentoring high-performing team members
  • Strong prioritization skills with the ability to  drive multiple concurrent projects from beginning to end
  • Ability to be efficient with limited resources, and to understand user business needs deeply
  • Demonstrated ability to prepare, present, and execute strategic roadmaps

 

Desired/Optional Qualifications

  • Experience working with and managing across multiple countries and cultures
  • Interest in blockchain technology
  • Open source experience/interest

 

Smart contracts are on track to revolutionize how all agreements work, through an entirely new system of technologically enforced contract guarantees. Chainlink enables next-generation smart contracts that can be written about any/all events in the real world, the details of our approach can be found in our whitepaper. We are well recognized for providing highly secure and reliable blockchain connectivity to the world’s largest enterprises such as GoogleOracle, SWIFT, and many more.

This role is location agnostic anywhere in the world. Though we ask that you overlap some working hours with Eastern Standard Time (EST).

We are a fully distributed team and have the tools and benefits to support you in your remote work environment.