Overview




We are a large international kitchen knife and cookware e-commerce company based in Canada but with a team that is distributed around the world. We sell through many channels including amazon, Shopify & Walmart. You can find out more about the company here https://dalstrong.com/.

At Dalstrong we’re hiring for an all-star Customer Service Specialist to join our remote team! Whether you’re a hobbyist or a pro, our aim is to enhance the experience of our clients’ culinary creations.

This is a full-time position with flexible hours and you will be reporting to the Director of Customer Service. If you’re a detail-oriented, organized and self-motivated Customer Service Specialist, we’d love to hear from you!

Requirements

  • Fully fluent in English.
  • Experienced with Achieving Customer Service Excellence
  • Hard-working, resourceful, self-motivated, detailed, and responsible.
  • Passionate about helping others and the company succeed
  • Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis.
  • Knowledgeable in MS Office, Google Sheets, Project Management tools
  • Experience using Freshdesk (or similar) is a plus.
  • Willingness to work for a single employer exclusively
  • Capacity to work additional hours if needed

 

What You’ll Do!

  • You will assist customers with product inquiries/concerns.
  • You will make sure that customers are delighted and satisfied with their customer service interaction.
  • You will make sure that you turn customers around in case they are dissatisfied with shipping/product delays.

 

What’s in it for YOU?

  • Full-time USD compensation (up to $1200 USD /mo).
  • Work/life balance. Flexible time-off, holidays, sick days, and fun remote start-up culture.
  • Free premium culinary products from our company.