Remote Solutions Sales Specialist

Website A2 Hosting

A2 Hosting is currently looking for a Solutions Sales Specialist to join our team. The Solutions Specialist is responsible for providing exceptional customer service to current and prospective clients throughout the sales and upgrade process. While identifying opportunities to engage with clients, the Solutions Specialist will answer email tickets, assist via live chat, and provide over-the-phone assistance as necessary to deliver a white glove sales experience.

Responsibilities:

  • Provide outstanding customer service to current and prospective clients by assisting with sales and upgrade inquiries via email, live chat, and over the phone
  • Identify and understand the client’s needs; communicate service information and pricing of various services and plans that fulfil those needs
  • Maintain a positive and long-term relationship with clients by providing quarterly follow-ups to ensure their hosting needs are being met
  • Leverage knowledge from support and engineering teams to create creative solutions for clients
  • May assist clients with basic level support tasks as necessary, escalating issues if required
  • Maintain CRM records and ensure that data is added and updated regularly
  • Provide accurate weekly sales performance reports to the Sales Lead

Required Skills and Experience:

  • A minimum of one year of related customer service experience, ideally in a sales capacity
  • Experience in web hosting or similar technology company is strongly preferred
  • Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members
  • Effective interpersonal skills in interacting directly with external customers
  • The strong customer-focused mindset with the ability to adapt to different and potentially complex situations
  • Proficient with computers with the ability to efficiently learn new software
  • Ability to work as part of a team to overcome obstacles and achieve goals
  • Effective time management skills including multitasking and prioritization

Why Work for A2 Hosting:

We invest in our Team Members and promote from within. We have extensive technical training that all Team Members receive when hired, this will aid in your success within your role. Here is more about what we offer:

  • Subsidized health insurance; dental and vision coverage also available (for US Team Members)
  • Paid parental leave
  • Company-matching 401k, traditional or Roth (for US Team Members)
  • Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time
  • Company-sponsored life and disability insurance (for US Team Members only)
  • The ability to work from home; this position is 100% remote

This position is a remote position, you can live anywhere in the world as long as you have a reliable internet connection.

To apply for this job please visit a2hosting.applytojob.com.